Golden Age Homecare is committed to protecting the privacy and confidentiality of our clients, their families, and all individuals we support. This Privacy Policy outlines how we collect, use, store, and safeguard personal information in line with applicable privacy laws and industry standards.
1. Information We Collect
We may collect personal and sensitive information including, but not limited to:
Contact details (name, address, phone, email)
Health and medical information relevant to care needs
Emergency contact and next of kin details
NDIS or funding information
Records of services provided
2. How We Use Your Information
Your information is used to:
Provide tailored care and support services
Communicate with you, your family, and relevant healthcare professionals
Manage service delivery and administration
Comply with NDIS and legal obligations
3. Sharing of Information
We only share your information with:
Authorized staff involved in your care
Health professionals and service providers (with consent)
Regulatory or government authorities when legally required
We do not sell or rent your information to third parties.
4. Security of Information
We take reasonable steps to protect your personal information from misuse, loss, or unauthorized access. This includes secure electronic storage, restricted staff access, and confidentiality agreements.
5. Access and Corrections
You have the right to access your personal information and request corrections if it is inaccurate or incomplete. Please contact us for assistance.
6. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in regulations or our practices. Updated versions will be published on our website.
7. Contact Us
If you have any questions or concerns about privacy or how your information is handled, please contact:
Golden Age Homecare – Privacy Officer
