By accessing and using the services provided by Golden Age Homecare, you agree to the following Terms and Conditions. These terms govern your relationship with us and outline both your rights and responsibilities as a client.

1. Service Agreement

• Services will be delivered as outlined in your individual care plan or service agreement.

• You have the right to request changes to your care plan at any time.

2. Client Responsibilities

• Provide accurate and up-to-date information about your health and support needs.

• Treat staff, carers, and other clients with respect and dignity.

• Notify us promptly of any changes to contact details, health status, or service needs.

3. Golden Age Homecare Responsibilities

• Deliver services in line with agreed care plans and professional standards.

• Respect your privacy, dignity, and cultural values.

• Ensure staff are trained, qualified, and comply with NDIS Practice Standards.

4. Fees and Payments

• Fees and charges will be agreed upon prior to the commencement of services.

• Invoices will be issued regularly and must be paid within the specified timeframe.

• Cancellations may be subject to notice requirements as outlined in your service agreement.

5. Limitation of Liability

Golden Age Homecare will take all reasonable care in service delivery. However, we are not liable for circumstances beyond our control, including emergencies or external service disruptions.

6. Complaints and Feedback

• Clients have the right to raise concerns or complaints without fear of discrimination.

• We will handle all complaints fairly, confidentially, and in line with our Complaints Policy.

7. Changes to Terms

Golden Age Homecare reserves the right to amend these Terms and Conditions from time to time. Updated versions will be published on our website.